IVR service

 

IVR stands for Interactive Voice Response and refers to systems that several people use on a day to day basis, an IVR system is an automated setup which will react with several variables like the time of day or a callers key press and respond accordingly with a preset function.

An example of well known IVR systems are phone banking services ("Press 1 for department A, press 2 for department B... etc" OR "Please enter your card number...").

These systems wait your input and then react accordingly whether meaning telling you your balance, transferring some cash or routing your call to the right department.

IVRS provider